Thank you for purchasing a Cambridge Audio product. We never forget that you have a great deal of choice and we will do everything we can to encourage our customers to choose our products in the future and recommend us to their friends!
We are therefore committed to providing you with the best levels of after-sales service as well as long term performance and reliability.
If you do have a problem, we and our dealers will do everything we can to resolve the issue. However, to ensure we are able to optimise our customer support resources, please read the following information before posting a new query.
Before posting a query, we request that you have:
1. Consulted your user manual. If you have lost your manual, please click on the 'Support' page of your Cambridge Audio product to download a free copy. If your product is discontinued, just look in our Product Archive where you'll find all legacy products from around the year 2000 onwards.
2. For personal assistance, please call or email your supplying dealer. All our retailers are professionally trained and can answer the vast majority of questions relating to any Cambridge Audio product. Your Cambridge Audio retailer will also be able to arrange local service or repair of your product whether inside or out of the warranty period.
3. Please search our FAQ database. Our FAQs are updated almost daily and are designed to provide you with fast, simple answers to the vast majority of questions.
4. If the above steps do not help you, then simply register your details with us and post a query
Our pledge to you...
If you post a question, we will investigate as soon as we are able and respond within three working days. Whilst it may sometimes take longer to resolve specific queries to your complete satisfaction, we will always acknowledge your query as soon as possible and explain what's happening.
Why can't I email you rather than registering?
We strive to offer the best support service possible and were one of the first specialist home entertainment brands to develop an online support centre.
Our online Customer Care Centre offers many advantages over email:
1. Our Customer Care Centre is managed by multiple colleagues and ensures we keep a log of all communications with you and also makes certain we respond to every question we’re asked. We know how annoying it can be when companies ‘forget’ to come back to you and our online system prevents this from happening.
2. We deeply analyse every query, complaint and compliment and your feedback is distilled into management reports, feedback to our engineers, developers and project teams. Much of your suggestions and comments help improve our next generation projects too!
3. Our online Customer Care Centre enables us to simply generate FAQs which help our customers find answers to the most commonly answered questions 24/7.
Why can't I phone you for help?
Our small UK-based support team looks after queries from around the world and so that we can offer equal access to all our customers, we decided to invest our customer care resources in a web-based support system which doesn’t disadvantage customers in other time zones.
However we do appreciate that some people prefer to chat to a human and if you would like to speak to us, please call +44 207 551 5413 and leave a brief message stating the nature of your query, a contact number to reach you on and your time zone (if different to London GMT). We’ll endeavour to call you within 3 working days.