Thank you for purchasing a Mordaunt-Short product.
We are delighted you selected Mordaunt-Short and we will do everything we can to encourage our customers to choose our products in the future and recommend us to their friends and family.
We are therefore committed to providing you with the best levels of after-sales service as well as long term performance and reliability.
If you do have a problem, we and our dealers will do everything we can to resolve the issue. However, to ensure we are able to optimise our customer support resources, please read the following information before posting a new query.
Before posting a query, we ask that you have:
1. Consulted your user manual. If you have lost your manual, don't worry! Just visit our support centre to download a free copy for any recent product.
2. If that doesn't work, please call or email your supplying dealer. All our retailers are professionally trained specialists and can answer the vast majority of questions you have. You can locate your Mordaunt-Short dealer here.
3. Please search our FAQ database. This free service is updated almost daily and is designed to provide you with fast, simple answers to the vast majority of questions.
Our pledge to you...
The vast majority of questions and concerns can be resolved using the user manual, talking to your dealer or checking our FAQ database.
If you post a question, we will investigate as soon as we are able and will respond within one working week. We will of course try and respond quicker than this and if your problem requires further investigation, we will keep you updated.